1. Who we are
This Privacy Policy explains how Amadoka (“we”, “us”), operator of amadoka.com, processes personal data when you browse the store, create an account, place an order, or contact support.
Controller: [Legal entity name], [registered address]. Contact: [privacy email] · Contacts.
2. What data we process
- Account & orders: name, email, phone, delivery address, order history, payment status (we do not store full card numbers).
- Technical data: IP address, device/browser info, cookies and similar technologies needed to run the shop.
- Support chat (optional): messages and metadata if you open Chatwoot after giving functional-cookie consent.
3. Why we process data (legal bases)
- Contract — to process orders, payments, delivery and account features.
- Legitimate interests — security, fraud prevention, improving the store, answering requests.
- Consent — non-essential cookies (e.g. support chat) and any optional marketing (if enabled).
- Legal obligation — tax, accounting and consumer-law retention where required.
4. Cookies
We use:
- Necessary cookies — session, cart, CSRF protection. Always on; the shop cannot work without them.
- Functional cookies — Chatwoot support chat, loaded only after you accept them in the cookie banner.
You can change your choice anytime via the cookie preferences control on the site.
5. Sharing with processors
We may share data with service providers acting on our instructions (hosting, e-commerce platform, payment providers, delivery partners, support tools such as Chatwoot). They process data only to provide their services to us and under appropriate agreements.
6. Retention
We keep data only as long as needed for the purposes above: account data while the account is active; order/tax records for the period required by law; support chat logs for a limited operational period; cookies according to their lifetime / your consent.
7. Your rights
Subject to applicable law, you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it at any time. You may lodge a complaint with your local supervisory authority.
To exercise rights, contact us via Contacts or [privacy email].
8. International transfers
If data is processed outside your country, we use appropriate safeguards (e.g. standard contractual clauses) where required.
9. Children
The store is not directed at children under 16. We do not knowingly collect their data.
10. Updates
We may update this Policy. The current version is always published on this page. Last updated: 21 August 2026.